Return Policy for JD Dars
Effective Date: [December 5,2023]
Thank you for choosing JD Dars. We value your satisfaction and aim to provide a transparent and seamless return process. Please carefully review the comprehensive return policy below to understand the terms and conditions associated with returns.
1. Eligibility
1.1 Time Frame
1.1.1 14-Day Full Refund Guarantee: From the date of receiving your order, you have 14 days to request a full refund back to the credit card used for the purchase. Additionally, you have a generous 30-day window from the date of purchase to initiate returns for store credit or exchanges.
1.1.2 Returns requested after the 30-day period will not be accepted.
1.2 Condition of Items
1.2.1 To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
1.2.2 Items not meeting these criteria, damaged, or missing parts for reasons not due to our error will not be accepted for return.
2. Initiating a Return
2.1 Contacting Us
2.1.1 To initiate a return, please contact our dedicated Customer Support team at [RETURNS.INFO@jddars.com] within the 30-day return window.
2.1.2 Provide your order number, the name of the item(s) you wish to return, and a brief explanation of the reason for the return.
2.2 Return Authorization
2.2.1 Upon receiving your return request, our Customer Support team will guide you through the return process and issue a Return Authorization (RA) number.
2.2.2 Clearly mark the RA number on the outside of the package when returning the item.
3. Shipping the Return
3.1 Return Address
3.1.1 Ship the item to the following address:
MAIL TO:
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JDDARS LLC
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8814 VETERANS MEMORIAL BLVD #3 PMB177
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METAIRIE, LA, 70003
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Call Toll Free # 855-5JDDARS (553-3277)
3.1.2 Customers are responsible for return shipping costs unless the return is due to a defective or damaged product.
3.2 Packaging
3.2.1 Ensure the item is securely packaged to prevent damage during transit.
3.2.2 Include a copy of the original packing slip or order confirmation in the package.
4. Refunds
4.1 Inspection
4.1.1 Once your return is received and inspected, we will send you an email to notify you of the receipt of the returned item.
4.1.2 We will also inform you of the approval or rejection of your refund.
4.2 Approved Refunds
4.2.1 If your return is approved, a refund will be processed promptly, and a credit will automatically be applied to your original method of payment within [3-5] days.
4.2.2 In the case of a defective or damaged product return, the full purchase price, including shipping costs, will be refunded.
4.3 Late or Missing Refunds
4.3.1 If you haven't received a refund after the specified period, please check with your bank or credit card company.
4.3.2 If the issue persists, contact us at [RETURNS.INFO@jddars.com] for further assistance.
5. Exchanges
5.1 Direct exchanges are not currently offered. If you wish to exchange an item, please return the original item for a refund and place a new order.
6. Damaged or Defective Items
6.1 If you receive a damaged or defective item, please contact us at [RETURNS.INFO@jddars.com] within 7 days of receiving your order. We will guide you through the return process and arrange for a replacement or refund.
7. Changes to This Return Policy
7.1 JD Dars reserves the right to update or modify this return policy at any time. Check our website for the most current version.
8. Return Costs and Responsibility
8.1 Return Shipping
8.1.1 Customers are responsible for return shipping costs unless the return is due to a defective or damaged product.
8.1.2 For your protection, we recommend using a trackable shipping service and purchasing shipping insurance.
8.2 Restocking Fee
8.2.1 In certain cases, a restocking fee may apply. This fee will be deducted from the total refund amount.
8.3 Non-Returnable Items
8.3.1 Certain items are non-returnable, including but not limited to perishable goods, gift cards, and downloadable software.
9. Contact Information
9.1 If you have any questions or concerns about our return policy, please contact us at
[RETURNS.INFO@jddars.com]. We are here to assist you.